About Fotima USA

Frequently Asked Questions

Payment and Shipping

Many stores/chains like to set up accounts with Net 30 terms.
We do accept most credit cards
We have a minimum $100 order with $12.95 flat rate shipping until $300 when we ship continental USA at no charge.

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Secure Ordering & Payment Options

In an age of when we are all security conscious, we use Paypal payments for all credit card transactions.
Since most orders are for repeat customers it is fairly simple to set up a net 30 payment account. (credit card payment accounts will be transacted on the day goods are received).

 

​Returns & Refunds

We have a simple guarantee- if you aren't satisfied return it for full credit or refund.
For stores that are ordering products that they might not have carried previously we offer a generous 90 day full return/credit policy if the items don't sell. This helps you try an item with the benefit that you aren't stuck with dead inventory if it doesn't work for your location.
80% of our own sales/ inventory are of items we didn't carry 4 years ago

 

How Do I Place an Order?

Fotima USA is a wholesaler and our products are offered to resellers only. Products are not available to the general public.

Authorised resellers buy using our shopping cart or contact us at cs@fotimausa.com and we will send you an order sheet you can walk around your store with and then fax it or email it back to us, or simply call us on 800-743-6846
Our Guarantee

Fotima USA stands behind our products. If they are defective and do not work as advertised, we are happy to provide a credit and free shipping for returns.

 
100%

Satisfaction Guarantee


Fotima USA

At Fotima USA, we pride ourselves in providing our customers with top-quality products and first class service to ensure 100% satisfaction.

At Fotima USA, you can find talented and dedicated men and women who are always ready to lend you their expertise and help you in any way they can.
Melanie Rodriguez

Melanie is the Account Manager for Fotima. She works to identify new products and leads the marketing efforts for the company.


Keith Keating

Keith is the owner and makes sure that the company’s values are constantly upheld, the product quality first class, and the customer service exceptional.